Order Cancellation Policy

Effective date: July 2026

This policy explains how a customer may request an order cancellation or correction. Because fulfillment can begin after payment and verification, a request should be submitted as soon as an error or change is identified.

Submitting a request

The customer should contact support with the order number, purchaser name, and a clear description of the requested cancellation or change. A request is not complete until it can be matched to an order and reviewed.

When cancellation may be possible

A cancellation or change may be possible while the order has not entered fulfillment. The ability to stop an order depends on its current status. An automated acknowledgement of a cancellation request does not confirm that fulfillment has stopped.

Orders already in fulfillment

Once picking, packing, label creation, carrier transfer, or another fulfillment step has begun, a cancellation or address change may not be possible. If the package has already shipped, the customer may need to wait for delivery and request a return under the Returns, Refunds & Exchanges Policy.

Address corrections

Address correction requests are handled on a best-efforts basis. READORI cannot guarantee that a carrier or fulfillment process can accept a change after fulfillment begins. The customer remains responsible for providing accurate and complete Order Request and confirmation information.

Product or quantity changes

A request to replace a product, change a variant, or adjust quantity may require cancellation of the affected item or order and submission of a new purchase. Price and inventory availability may differ when the new order is placed.

Store-initiated cancellation

READORI may cancel all or part of an order when payment cannot be confirmed, inventory becomes unavailable, product or pricing information contains a material error, delivery is not available to the supplied address, verification is not completed, or the transaction presents a reasonable fraud or misuse concern.

Refund after cancellation

If a captured payment is refunded following an approved cancellation, the refund is issued through the original payment method. The time required for the amount to appear is determined by the bank or payment provider. A temporary authorization may be released rather than posted as a separate refund.

Refused or unclaimed packages

Refusing delivery or failing to collect a package is not the same as receiving an approved cancellation. Any resulting return is reviewed under the shipping and returns policies, including any charges or carrier conditions that may lawfully apply.